The suspension part in question was no longer able to perform its primary function due to age and use (which is what we purchase Car Shield for in the first place). This bushing has absolutely no function aside from providing a cushion preventing the connecting parts from impacting each other during normal operations. Car Shields' definition of part failure was NOT defined in the contract we had been paying on for 3 years.įailure, according to Car Shield, for this part, is defined as the deterioration of the bushing at the linkage connection at the end of the part. When he called to give that data, he was informed that the parts and repairs on my vehicle would not be covered due to the fact that the parts had not 'failed'. He was told to set the date for the repair, on that date he was to call in with the mileage and the date. He had called into Car Shield twice to make sure the cost of the work would be covered. My service representative at my local Toyota dealership had cleared work to be done on my 2013 Camry. I paid for 2 years on the policy and I couldn't even get Rental fees reimbursed. Car shield calculated they will pay for 2 days of rental fees at the rate of $40.00 a day. No one bothered to call and tell me it wasn't legible. I rented a car and never got reimbursed because they claimed the copy of the invoice I sent wasn't legible. I would keave a message or send emails, no response back. To make sure my claim was being reviewed, I called car shield every day for status, requested a supervisor and still they took their time. AndĬomplaints about the length of time on the phone going back and forth with customer service with the adjuster. The automative shop stated They kept asking for the same paperwork over and over that was already sent. And car repair shops don't particularly like working with car shield because they don't pay auto mechanics their normal rate, and trying to work with them was so difficult. I found a car repair shop that accepted car shield insurance. I called car shield it was covered under the warranty.
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